Terms & Conditions

1. General

By making a booking with Gameland, you agree to the following terms and conditions. These apply to all online, phone, and in-person bookings.

2. Bookings & Payments

• All bookings must be paid in full at the time of booking unless otherwise stated.
• Bookings are only confirmed once payment has been successfully received.
• Prices are subject to change without prior notice but will not affect confirmed bookings.

3. Cancellations & Refunds

• Cancellations made more than 72 hours before the booking time may be eligible for a partial refund or reschedule.
• Cancellations made within 72 hours of the booking are non-refundable.
• No-shows or late arrivals will not be refunded.
• Management reserves the right to offer reschedules at its discretion.

4. Rescheduling

• Bookings may be rescheduled up to 72 hours before the scheduled time, subject to availability.
• Only one reschedule per booking is permitted.

5. Arrival & Late Policy

• Customers must arrive at least 10–15 minutes before their booking time.
• Late arrivals may result in reduced activity time or cancellation without refund.

6. Age Restrictions & Supervision

• Some activities may have age, height, or health restrictions.
• Guests aged under 18 must be supervised where required.
• For events (e.g. teen nights), strict age policies apply and ID may be requested.

7. Health & Safety

• Participation in activities is at your own risk.
• Customers must follow all safety instructions given by staff.
• Gameland reserves the right to refuse participation to anyone deemed unfit, under the influence, or behaving unsafely.

8. Damage & Conduct

• Guests are responsible for any damage caused to equipment, facilities, or property.
• Anti-social or abusive behaviour will result in removal from the premises without refund.

9. Party & Group Bookings

• Final numbers must be confirmed in advance.
• Any additional guests may be charged on arrival.
• Party inclusions are fixed unless agreed otherwise.

10. Food & Drink

• No outside food or drink permitted unless agreed in advance (e.g. birthday cakes).
• Gameland accepts no responsibility for allergies unless notified prior to booking.

11. Liability

• Gameland accepts no responsibility for loss, theft, or damage to personal belongings.
• Nothing in these terms limits liability where it is unlawful to do so.

12. Photography & Marketing

• Photos or videos may be taken on-site for promotional use.
• If you do not wish to appear in media, please inform a member of staff.

13. Changes by Gameland

• Gameland reserves the right to amend bookings, activities, or timings due to unforeseen circumstances.
• In such cases, a suitable alternative or refund will be offered.

Peak Time Policy

14. Contact

For any booking queries, please contact us via: